I purchased a new phone and the app is prompting me to subscribe

Modified on Mon, 28 Oct at 12:32 PM

» My new phone is a different brand than my old phone.

You had an Android and now you have an iPhone
You had an iPhone and now you have an Android.

The app subscription purchase is initiated within the MoonGuide app but is processed through the App Store or Google Play Store depending upon the brand of phone. A Google Play Store subscription is for Android and an App Store subscription is for an iPhone. Subscriptions do not transfer between stores.

If your OLD phone was an Android and your NEW phone is an iPhone

Cancel your MoonGuide subscription through the Google Play Store.
Purchase a MoonGuide subscription on your new iPhone.
After purchasing a subscription on your iPhone you will get the Create Account screen.
At the bottom of this screen tap the "Already have an account? Login" link to get to the Login screen.
Then Login with your MoonGuide app account credentials.

If your OLD phone was an iPhone and your NEW phone is an Android

Cancel your MoonGuide subscription through the App Store.
Purchase a MoonGuide subscription on your new Android phone.
After purchasing a subscription on your Android phone you will get the Create Account screen.
At the bottom of this screen tap the "Already have an account? Login" link to get to the Login screen.
Then Login with your MoonGuide app account credentials.

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» My new phone is the same brand as my old phone.

Confirm you are logged-in to the store account that purchased the MoonGuide app subscription by following the directions below.

If your phone is an Android

Open the Google Play Store app on your new phone.
Login to the Google Play Store app on your new phone with the account that was used to purchase the MoonGuide subscription.  
Open the MoonGuide app. 
Login with your MoonGuide app account credentials.

If after opening the app, you get the Create Account screen scroll to the bottom of this screen and tap the "Already have an account? Login" link to get to the Login screen. Then Login with your MoonGuide app account credentials.

If your phone is an iPhone

Open the Settings app on your new phone.
Tap Sign in to your iPhone
Login with the Apple ID that was used to purchase the MoonGuide subscription.
Open the MoonGuide app. 
Login with your MoonGuide app account credentials.

If you are logged-in with the account that was used to purchase the MoonGuide subscription and you are still being asked to subscribe try Resorting Purchase by following these steps. 

How to Restore Purchase

Tap on the navigation menu (upper right).
Then tap the "Subscribe" button.
On the Subscribe screen, below the "Subscribe for $24.99/yr" button you should see a Restore Purchase text link.
Tap on the Restore Purchase link. That should reactivate the purchase and return your access to the app.

For any further assistance, please submit a ticket to contact our support team.